Engagement Principles

Engagement Principles

We need to get the uncomfortable stuff out of the way, and get on with doing the job.

To give you peace of mind, Fusion carries extensive Professional Indemnity cover; not that we’ve ever needed to rely upon it nor do we expect to, it’s there nonetheless.

Our standard operating procedure, when the basis of the engagement has been agreed, is to create a “letter of engagement” supported by our standard Ts & Cs that sets out what we are both signing up for.

The letter will cover those elements that are unique to the project such as

objectives
agreed deliverables
timeframe
resource input
definitions on what both parties are expected to do
and definitions of what is out-of-scope for both parties
confidentiality obligations
and of course price and payment terms

Once the letter is in place, we can then concentrate on delivering the project together successfully.